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At StoragExperts, we are dedicated to providing you with the best in customer service. Answers to many of the most common questions related to self storage are listed below. If your questions are not answered here, please feel free to call us at (928) 772-6464.

What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property when the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours your rental unit can be accessed using your assigned electronic gate code.

When can I access my unit?
You can access your unit at most locations during gate hours posted online and at the facility.

What is the difference between an indoor and an outdoor storage unit?
Indoor units are typically located inside of a building on the property. Many indoor storage facilities are multi-story buildings with elevator access and wide hallways. Outdoor units are frequently on one level with and have drive-up access.

What is a drive-up storage unit?
A drive-up storage unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck. Drive-up units are especially popular with our commercial customers.

Do you have moving carts available?
Pushcarts are available at many of our storage facilities with inside units accessed by inside hallways. If you are renting an inside unit and need a pushcart, please let the facility manager know and they will be happy to assist you.

How can I reserve the move-in truck?
Please contact the self storage manager at the location where you will be renting.

What is a roll-up door?
Roll-up doors are very similar to garage doors and are accessed by sliding a latch and lifting the door upward. Roll-up doors are the most common door in self-storage and are bigger than most doors, which helps tenants to maximize the space of their unit.

What is climate control?
Climate control is a feature that we offer at many of our mini storage facilities around the country. Climate controlled units are cooled or heated to protect your stored belongings from extreme temperatures.

Do you offer parking for RV/boat/car/motorcycle storage?
Specific StoragExperts locations offer parking for RVs, boats, cars and motorcycles. Locate the Budget Mini Storage or One Stop Storage closest to you to see if the service is available, or call (928-772-6464) to find a location in your area with this offering.

Can I buy boxes and other packing products from a StoragExperts facility?
Yes. All of our storage properties offer a wide variety of boxes and packing supplies. You can also purchase these products online. 

What does "onsite" manager mean?
An "onsite" manager is an employee (usually the facility manager) whose apartment is part of the facility.

Do I get a lock when I rent a unit?
You can purchase a new, sealed lock at your local StoragExperts facility and no one else will have a key to that lock. We offer a variety of sizes and types of locks, and to ensure the highest level of security, we highly recommend the purchase of a disc lock (also known as a cylinder lock).

Can anybody drive onto this property or do you need a PIN number?
Most of our storage facilities have an electronic gate system that can only be opened by a code that is assigned to each individual tenant.

How far in advance can I book a reservation?
We give you the flexibility to book a reservation up to 45 days in advance to help you plan ahead.

What are the payment terms?
Budget Mini Storage wants to make your Budget Mini Storage experience a stress-free experience, including paying your bill. Typically, our leases are month-to-month. We offer the convenience of AutoPay. We can automatically charge your Mastercard®, Discover®, Visa®, or American Express® each month, or you can pay online in the View My Account section of our website.

Do you accept credit cards?
We accept several major credit cards, including MasterCard®, Discover®, Visa®, or American Express®. 

Can I pay my bills online?
Yes, online bill pay is available in the Make a Payment section of our website.

Do I need insurance for my stored goods?
Yes, you are responsible for those items you store in one of our storage units, and insurance for those items is required. We offer affordable self storage insurance options at our facilities. In the event that you are already covered, a copy of the declarations page must be available at the time of rental.

What kind of documentation is required to rent a StoragExperts unit?
One of the following forms of identification is required: state issued identification card, drivers license, passport, or military ID.

Do I need to give you a notice when I am ready to move out?
Yes. A 10-day written notice is required prior to vacating the storage unit.

What sizes are available? How do I pick my size?
We offer a wide range of sizes to accommodate your storage needs. StoragExperts unit sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet. Determining the size of your Budget Mini Storage needs is easy with the help of our Storage Calculator. If you need further assistance, ask one of our facility managers who are trained to assist you in this process.

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